Returns / Damaged Products:
All claims for damaged merchandise must be made within 24 hours from the date that the merchandise was received. All original packing materials and/or boxes must be saved and made available for inspection in order for a damage claim to be considered by the shipper. StormLake will not be liable for any monies lost if the claim is not filed within the required time period. If you decide to file a claim with the shipper directly, you must notify us to receive proper credit or replacement. Please Note: Before accepting any trucking delivery, please make certain to examine the product for any signs of damage. Remove the product from its packaging for a complete inspection. Once you have signed for delivery, you may not be able to file a claim with the trucking company.
Defective Products:
Buyer must notify StormLake of a defective product within 7 days or receipt of product. Prior to returning any item, please contact the manufacturer to confirm the item is defective. Customers who do not want an item repaired or replaced can request a return authorization, however a 15% restocking fee will be accessed to cover testing, repair, cleaning and repackaging expenses. Items found not to be defective may be subject to additional fees. Please contact StormLake customer service at support@storm-lake.com for return authorization.
Download our Return Merchandise Form. Returns will not be accepted without a return authorization number. See the form for details
